Refund and Returns Policy
1. General Policy
At futurefair, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Returned Items
To be eligible, the product must be in its original condition, unused, and with all original packaging, tags, and accessories intact. Items that are damaged, altered, or missing components will not be accepted.
2.3. Non‑Refundable Items
- Personalized or custom‑made products
- Digital downloads and software licenses
- Gift cards and vouchers
3. Return Process
3.1. Initiating a Return
Contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2. Shipping the Return
Upon approval, you will receive a prepaid shipping label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. Futurefair is not responsible for items lost or damaged in transit.
4. Refund Processing
4.1. Method of Refund
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2. Restocking Fee
A restocking fee of 15% of the product price will be deducted for returns that are not due to a defect or error on our part.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs, at no additional charge.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon receipt and report any issues promptly.
- Follow the return instructions precisely to avoid delays.
7. Legal Disclaimer
This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. Futurefair reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions regarding this policy, please reach out to us:
Email: [email protected]
Phone: +1(806)737-9486
Address: